The products are delivered to the address indicated by the consumer on the order form, shipping costs are calculated based on the quantity of bottles.
The consumer is required to check the condition of the packaging of the goods upon delivery and to report any damage due to the carrier on the delivery note, as well as to the company, within one week.
The consumer can, at his request, have an invoice sent to the billing address and not to the delivery address by validating the option provided in this effect on the order form.
As far as shipping is concerned, we mainly work with specialized carriers. As soon as we send a shipment, you will immediately receive an information email.
Our carriers
We work with carriers specialized in the transport of wine to ensure impeccable transport quality.
Delivery problems caused by the carrier
Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of " handwritten reservations", accompanied by the client's signature. The consumer must at the same time confirm this anomaly by sending to the carrier within two (2) working days following the delivery date a registered letter with acknowledgment of receipt setting out said complaints. The consumer must send a copy of this letter by fax or by regular mail to our customer service:
Domaine Patrick Hudelot
22 rue de Vergy
21700 Villars-Fontaine
Delivery errors
- The consumer must make to the company Domaine Patrick Hudelot on the same day of delivery or at the latest 7 working days following delivery, any claim of delivery error and/or non-compliance conformity of the products in nature or quality in relation to the indications appearing on the order form. Any complaint made after this deadline will be rejected.
- The formulation of this complaint with the company Domaine Patrick Hudelot may be made:
- as a priority by connecting to our site in the "My Account" section, then "Your order history" where you can ask us your question through the contact us menu, specifying clearly the order reference.
- Any complaint not made in accordance with the rules defined above and within the allotted time limits cannot be taken into account and will release the company Domaine Patrick Hudelot from any liability towards the consumer.
- Upon receipt of the complaint, Domaine Patrick Hudelot will assign an exchange number for the product(s) concerned and will communicate it by e-mail, fax or telephone to consumer. The exchange of a product can only take place after the consumer has been assigned an exchange number according to the procedure presented above.
- In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the company Domaine Patrick Hudelot as a whole and in its original packaging, in Colissimo Recommended, at the following address:
Domaine Patrick Hudelot
22 rue de Vergy
21700 Villars-Fontaine
To be accepted, any return must be reported in advance to the Customer Service of Domaine Patrick Hudelot. Shipping costs are the responsibility of the company Domaine Patrick Hudelot, except in the event that it turns out that the product returned does not correspond to the original declaration made by the consumer in the return slip.